Are Christmas Light Repairs and Replacement Bulbs Included?

How did we answer that customer?

They had our quote in hand and were still deciding. Angel's answer was "Yes, replacement bulbs and maintenance are included all season. If a bulb goes out or something needs adjusting, just text me and we'll come take care of it."

That holds for every package when the lights are ours. Maintenance is part of the price you are quoted, not something billed after a visit.

What actually goes wrong during a season?

Here are four examples from past seasons.

• A bulb or two. On one install night we spotted two burnt-out bulbs on the roofline ourselves and told the customer we would be back the next day to replace them. In early December the same customer came home from a trip, found some bulbs out and texted photos. Angel wrote back that he would stop by that afternoon and replace them.
• A timer set wrong. One customer texted the morning after install that the lights had stayed on all night. Angel replied that someone would be out in 30 minutes to check the timer, and that morning it was reset to the hours they asked for, on at 6 and off at 10.
• A timer replacement. Another customer's lights went up but did not come on properly. We replaced the timer the day after their first text.
• Power at the house. One customer told us a breaker at the house had turned off while they were away, leaving the lights off.

The pattern in these calls: a dark spot was a bulb, and a whole display that was dark or stuck on was the timer or the power.

What does a repair visit cost?

Nothing, with our lights. A dead bulb, a dark section or a timer problem is fixed at no extra charge, and wind damage is covered the same way. Our rain and wind guide explains what happens after a storm.

Does that cover lights I already own?

No. When we hang lights you already own, the price covers installation and the January takedown, but not season-long maintenance. You also supply the timer and extension cords, and we bring the clips. One tip Angel gave a customer using their own lights this season: plug them in before install day, so you can swap out any dead strands ahead of time.

If you would rather not own that problem, you can rent our lights for the season, and fixing them stays on us.

Can you change the timer after install?

With our lights, yes. Tell us the hours you want and we set them, and if you change your mind later, text us. The timers and clips guide covers how the timers work.

What should I do when something goes out?

Text us and say which part of the house is out. A photo helps. You do not need a ladder, and you do not need to work out the cause first. Text us as soon as you notice.

What should I send for a quote?

Text two photos of the front of your house. With our lights, the maintenance described here is part of every quote.